Privacy Policy

1. Information We Collect

To provide and enhance our services, we may collect the following types of information:

• Personal Identification Information: This includes your name, email address, phone number, date of birth (for age verification if applicable), and billing details when you register, subscribe, or make a purchase.
• Account Information: Username, password, course enrollment details, progress within courses, and any content you create or share on our platform.
• Usage Data: Information about how you interact with our services, such as pages visited, features used, time spent on the site, search queries, and IP address.
• Device and Technical Data: Information about the device you use to access our services, including browser type, operating system, device identifiers, and general location data derived from your IP address.
• Communication Data: Records of your communications with us, including support requests, feedback, and survey responses.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, operate, and maintain our educational services, including user registration, course access, and progress tracking.
• Personalization: To personalize your learning experience, recommend relevant content, and tailor features to your preferences and learning patterns.
• Communication: To communicate with you about your account, service updates, new features, and promotional offers (you can opt-out of marketing communications).
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues.
• Improvement and Development: To analyze usage trends, gather feedback, and improve the quality, functionality, and security of our services.
• Payment Processing: To process payments for subscriptions or other services and to prevent fraudulent transactions.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Data Security Measures

We are committed to protecting your personal information and implement industry-standard security measures to safeguard it from unauthorized access, use, alteration, or disclosure. These measures include:

• Encryption: Use of encryption technologies (such as HTTPS/TLS) for data transmitted to and from our platform and for sensitive data stored at rest.
• Access Controls: Strict access controls and authentication protocols to limit internal access to personal data to authorized personnel only.
• Secure Infrastructure: Hosting our services on secure cloud infrastructure with robust physical and network security.
• Regular Audits: Conducting regular security audits, vulnerability assessments, and penetration testing to identify and address potential threats.
• Data Minimization: Collecting only the personal data necessary for the purposes outlined in this policy.

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data.

4. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar tracking technologies (like web beacons and pixels) to enhance your experience and analyze service usage. These technologies help us to:

• Remember your login sessions and preferences, so you don’t have to re-enter them each time you visit.
• Understand how our services are used, which features are popular, and identify areas for improvement.
• Deliver relevant content and measure the effectiveness of our marketing campaigns.
• Ensure the security and proper functioning of our platform.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of some parts of our services. We may also provide a dedicated Cookie Settings page for more granular control.

5. Third-Party Services & Data Sharing

We may share your personal information with trusted third-party service providers who assist us in operating our platform and delivering services. These providers are contractually obligated to protect your data and use it only for the purposes we specify. Examples include:

• Analytics Providers: Services like Google Analytics help us understand site usage and user behavior. These providers may collect information sent by your browser as part of a web page request, including cookies and your IP address.
• Payment Processors: Secure payment gateways (e.g., Stripe, Razorpay) process your payment information. We do not store your full credit card details on our servers.
• Hosting and Infrastructure Providers: Cloud service providers (e.g., AWS, Google Cloud) host our data and application infrastructure.
• Communication Tools: Services for sending emails, notifications, and managing customer support interactions.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose your information if required by law or in response to valid legal processes.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights generally include:

• Right to Access: You can request access to the personal information we hold about you and receive a copy of it.
• Right to Rectification: You can request correction or updating of any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain legal obligations or legitimate interests that may require us to retain it.
• Right to Restrict Processing: You may request that we limit the processing of your personal data under certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the details provided in the "Contact Information" section below.

7. Children’s Privacy

Our services are generally intended for users who are at least 13 years of age or older, or the equivalent minimum age in the relevant jurisdiction. We do not knowingly collect personal information from children under this age without verifiable parental consent. If we become aware that we have inadvertently collected personal data from a child without such consent, we will take steps to delete the information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately.

For users in certain regions (e.g., India), specific age restrictions and parental consent requirements may apply as per local laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the "Last updated" date at the top of this policy. If the changes are significant, we may provide a more prominent notice (such as by adding a statement to our homepage or sending you a notification). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Data Protection Officer or support team:

Email: privacy@easyeducation.com

Phone: +91 12345 67890 (Mon - Fri, 9 AM - 6 PM IST)

Mailing Address:
Attn: Data Protection Officer
Easy Education Pvt. Ltd.
123 EduTech Street, Knowledge Park,
Bengaluru, Karnataka, India - 560001